Odd and money not paid. - Recensione dipendente - Customer Service Advisor presso Devon Doctors

I did just 3 days training, it's was clear training is minimal and The Service Advisor role is really just a level up from an automated answer-phone service. I was just looking for an interesting second job, it was made clear to me after just 3 days of training, that the Service Advisor job at Devon Doctor's is risky (as the computer script you have to use is limited at best and you will get zero chance of avoiding an error following such a dubiously scripted script for any complicated patients/scenario's etc), hence Devon Doctor's (DD) being in Special Measures with the CQC. In a nut shell you are told on the training course with DD's that you should not say anything that is not on the scripted options as we (the service advisors are NOT Clinicians), yet in the same breath, we are told to get to the correct scripted option we will need to ask a (theoretically endless) list of NOT SCRIPTED probing questions (depending on the patient/scenario you are dealing with. A glaring contradiction in my eyes, we are not Clinicians so don't say anything without being a Clinician, yet if you don't ask the correct probing questions, you might end up in Coroner's Court if you pick the wrong option (a direct quote whilst training). Plus, you will be live on the phones after 4-5 days training, with 54 different options to pick from lol. Oh and before I forget, I did not get paid for the training I did, it seems paying people for their time is not important to Devon Doctor's either. Be warned, it seems Special Measures by the CQC is very well justified.