Employees Beware... - Recensione dipendente - Customer Operations presso Dexcom

Leadership! The leadership team at Dexcom is a complete joke. They spend all of their time in meetings that seem to accomplish nothing. Then when they are at their desks they put in headphones and ignore everyone. Training is severely lacking and they expect all of their other employees to train new hires while still balancing too much work. Don't expect to be rewarded or acknowledged for anything. They give 1 raise per year and it caps out at 3%. They sell you on growth opportunities, but they are only available to referrals of the current management team or they bring in people from outside. Leadership is so ego driven that when they hire a supervisor that is incompetent they won't do anything because they would have to admit that they made a bad choice. The current leadership of customer operations has driven the department to the ground. Last drawback is it is very difficult to work in a customer facing position when the 1 product we sell is under an FDA recall and is never in stock. To make it worse they rarely tell you when things are on backorder which just gets you yelled at because you can't set proper expectations without accurate information.