A very demanding company - Recensione dipendente - TSR-1 presso Dexcom

Demanding KPIs that it looks like a traditional set up BPO instead of havinga different culture, exhausting in taking in calls waiting time is always 50-100 calls, early plotted first break and you will have a longer last break because of the queue, QAs are not aligned with the processes or changes. They always demand with the agents especially with AHT or ACW. Instead of the agents can rest for a while, they wanted 3mins of rest per calls only. Or much better if you dont take a rest. Dont work here