Not great - Recensione dipendente - Tech Support Representative presso Dexcom

There's a noticeable pattern at Dexcom. People start out motivated and excited about what looks like a great opportunity only to become completely disillusioned within a couple of months. These are some of the reasons for that: Dexcom claims to be a modern company but the only thing that is maybe modern about them is the technology. In terms of hierarchies, company culture, and flexibility, they are straight out of Victorian times. Very authoritarian, no questions allowed. Any attempt at providing feedback to improve the service, no matter how carefully and politely delivered, will mark you out as a troublemaker. And don't even think about suggesting improvements to working conditions. There are almost no development opportunities. Every once in a while, there might be something coming up but they often prefer to hire from outside the company. Any extra work you do in the hope of moving up at some point is just a bargain for them and rarely leads to anything. The annual review process is intransparent and borders on nonsensical. One of the team leaders has bullied multiple people off the team but nothing seems to be done about it. When you start, you are told that you will be able to genuinely help people and this is often true. However, Dexcom's main goal is to make money and that definitely shines through in a lot of ways. There will be times when you have to refuse reasonable requests from patients for reasons that are never clearly communicated. And this often involves parents of small children, which makes it particularly unpleasant. They aren't exactly big pharma but they are not far off. Ableism is an issue, especially if you have mental health problems or invisible disabilities. At times, staying for an extra 20 minutes extra is an every day occurrence for months. This is of course not paid and often the result of only starting to hire people when it's already too late instead of preparing in time for a predictable increase in calls. Instructions are often unclear or even contradictory. Expectations are sometimes not communicated at all until you don't meet them. Depending on the language you speak(German), you get battered on the two busiest lines while others get only a handful of calls per day.