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      Dialpad

      Azienda coinvolta

      Recensioni su Dialpad

      What to know about Dialpad - Recensione dipendente - Customer Service Representative (CSR) presso Dialpad

      3,0
      29 apr 2025
      Customer service representative (csr)
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Permanent WFH Yearly Activities They will provide you your WFH equipment QA's will help you with your opportunities and will make you understand what needs to be corrected

      Svantaggi

      Fast phased Few agents for a lot of customers (they need to hire more batches to accommodate the number of customers) You have to go on OT so you can finish your tickets from chats and the assigned email tickets from your manager Promotes work life balance, but 30 minutes before the end of your shift managers will assign tickets to you that you need to finish before you can end your shift

      Esplora altre recensioni su Dialpad

      5,0
      28 giu 2026
      Account executive
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      The people in Austin are great!

      Svantaggi

      Nothing I love everybody in Austin, didn’t you read my first comment?

      1,0
      24 giu 2026
      Account executive
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Definitely one of those tech jobs that you can call “full-time” but do in 5-10 hours/week and pick up another job. Thats about it for pro’s.

      Svantaggi

      Been here a few yrs and have had 5 different managers. I hit quota about 1 quarter per yr which hasn’t got me fired because I get a new boss every 8 months (they all leave or get canned when the CEO changes the vision…again). Last month on an all-hands he said “if you want a work life balance, don’t work here” - which is hilarious and ironic because tons of reps make more at their other “real job” and he has no clue. The culture is annoying at best, toxic at worst. We have had like 1400 FTE’s for the last 3 yrs, over 1200 new hires in the past 12 months, the turnover is insane. I’m resigning this month so being super authentic here. Pay is below market value. The product is good…until the vision changes and we “have to sell” the new stuff. Genuinely feel bad for people who get hired here and it’s their only job.

      4
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      Risposta di Dialpad
      1d
      Thank you for your candid feedback and it is unfortunate that you do not feel motivated to do your best work. We certainly have many who do. Management transitions are not easy, but are something we put a great deal of time and effort into. We have invested a great deal into our sales organization, and we hope that it shows. However, we are committed to continuous innovation (one of our core values) and we will always be evolving and improving. We hope that you find a work environment that is better suited for you.
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