Horrible ticket management system
No proper documentation of software
Expected to handle 40+ tickets daily
Clients abuse us for software bugs
Development team never fixes reported issues
Zero technical training provided
Same repetitive work daily
No learning opportunities
Outdated software versions
Team lead takes credit for our solutions
No proper escalation matrix
Forced to work in shifts without shift allowance
Client calls at midnight
No proper handover process
Blamed for software failures
Knowledge sharing discouraged to keep control
1.Saturdays are working
2.no comp off for working extra saturdays
3.too much work pressure
4.very less salary
5.No proper communication n guidance to employees