Where to begin? I was there, a long time ago now but the drop down doesn't go back far enough, Morality was nowhere to be seen Health and Safety was joke,
Local Management was unqualified and inexperienced. From the board level down to area management they were only concerned about the profit margin.
The business model was to buy out local family undertakers, make it look like nothing had changed but behind the scenes they ripped it apart, sacking experienced local staff and replacing with cheap untrained part timers and consolidated fleet operations in a central location.
On the Sales side they pushed us to up sell. More expensive coffins and fittings and to add extras like vehicles beyond the hearse and one limousine.
Staff on full time work were also on 24 Hour call out with no increase in pay and no hourly rate after the 9 to 5. instead, you got a fixed per callout "payment" no overtime. You were often out for several hours in the middle of the night for less than an hour's pay. After having almost no sleep you be driving a limousine full of mourners. On some occasions we would have multiple call outs in a night and no sleep at all and still must turn up for a full day's work then repeat this the next night and so on.
