I've put this review off, but things are reaching a turning point. - Recensione dipendente - Customer Support presso Diligent

I've waited to write this review because it's been good to settle in and get a feel for the company as a whole without being hasty or giving undue comment. However sadly, for the first time since I started I'm now seriously starting to give consideration to looking elsewhere for work. To try and be constructive: - Support structure and changes - Essentially more work and less people to do it. People with years worth of experience and niche product knowledge are run ragged at the frontlines with no regard for their progression or wellbeing. - The ELT's lack of long term vision - Look at the reviews here - Buzzwords are embraced, structures are changed ad-hoc. Expectations to have broad and lacking general knowledge over all the products rather than the necessary expertise to competently support one product. - Because of the obsession with minimising the cost of people, hiring is fraught and often delayed resulting in decay of the team structure and the overall levels of knowledge available to the customer. Is that really 'Customer First'? - Possibly denial? Are we really an M&A venture company trying to pretend it has a soul? And to follow on from that: Overinvestment in acquisitions and underinvestment in hiring/people. - It doesn't generate confidence to show up at a company social event and note that you don't know many of the people because turnover has been so high.