Very US focused company, growing pains don't stop - Recensione dipendente - Customer Success Manager presso Diligent

3,0
15 feb 2021
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

- The people I worked with were phenomenal, the culture was just there at a peer level and they were the reason I wanted to come into work everyday and help out. - Received a good commission structure before it all changed towards end of 2020 - Travel (domestic and international) was a huge perk pre-COVID - WFH allowed and encouraged - Free fruit/pizza parties (and alcohol pre-2021) were good perks in the office

Svantaggi

- Managerial transparency is rubbish. - Commission structure changed a few times, and was implemented late with earlier notice being needed - Recently went through a company wide restructure that focused more on the Americas, and severely impacted the APAC region --- Note the restructure was needed, however I believe this is currently still being rolled out as the base level of knowledge from 2020 isnt' there anymore, workload and stress has increased, transparency has decreased even more - not just from top levels, but even interdepartmental confusion - Career progression unfortunately is very stagnant, goalposts are continuously moved.

avatar
Risposta di Diligent
5y
Thank you very much for your thorough, insightful feedback – we hear and understand all of your comments. We’re proud to be a truly global company, and while our headquarters are located in the US, we have always been committed to investing in employees around the world and fostering flexibility. We miss the ability to see our global colleagues and person and look forward to returning to the ability to travel, hopefully sometime soon. That is a primary reason why several months ago we began making meaningful changes to support our long-term progress – including reorganizing our business units by geography to enable greater regional focus. Throughout our exciting growth in recent years, we have strived to be as transparent and communicative with our colleagues as possible – and we work hard to build open feedback loops for fresh ideas to make our company better. But we recognize we’re not always perfect, and as Diligent continues to achieve greater success, it’s imperative that we continuously improve and keep our ears open to the perspectives of our team. We’ve made progress and will keep pushing forward in this regard. With our growth, there is tremendous opportunity for colleagues to grow in their careers and take on various roles within the organization, and we are actively working on how to further formalize that. Thank you again for your thoughtful comments, and all the best. - Avigail Dadone, Chief People Officer

Esplora altre recensioni su Diligent

5,0
2 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

can be challenging but rewarding. team culture is good

Svantaggi

sales positions don't open up fast enough

1
1,0
26 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Decent pay, unlimited PTO and good benefits

Svantaggi

Leadership will tell you want you want to hear to keep you focused on being a BDR instead of helping you get promoted. Majority of AE type roles are not posted internally and do a ton of external hiring instead of promotions.

Vedi recensioni per: Utile|Valutazione|Data|Tutto