Niche Company Dealing with the Governance Space - Recensione dipendente - Customer Support Specialist presso Diligent

4,0
11 apr 2021
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Colleagues are nice and the company culture is good

Svantaggi

Mostly focused on driving sales, not enough attention is paid to the front line customer support people who help to keep customers happy.

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Risposta di Diligent
5y
Thank you for your feedback. It’s great you’re having a positive experience at Diligent, but we certainly don’t want any of our teams to feel they are not receiving the attention they need to thrive. It’s critical that we never underestimate the value and hard work our customer support teams contribute, as investments in this area are investments in serving our clients. We have been committed to building out our frontline support teams as well as equipping them with the right tools and helping them to balance workloads across time zones. There’s always room for us to learn how best to support our functions, so please feel free to share any additional thoughts with us (confidentially if you wish) at hrconfidential@diligent.com. We appreciate your comments, thank you. - Avigail Dadone, Chief People Officer

Esplora altre recensioni su Diligent

5,0
2 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

can be challenging but rewarding. team culture is good

Svantaggi

sales positions don't open up fast enough

1
1,0
26 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Decent pay, unlimited PTO and good benefits

Svantaggi

Leadership will tell you want you want to hear to keep you focused on being a BDR instead of helping you get promoted. Majority of AE type roles are not posted internally and do a ton of external hiring instead of promotions.

1
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