2,0
19 mag 2025
Dipendente anonimo
Dipendente attuale, più di 5 anni
Londra, Inghilterra
Consiglia
Gradimento del CEO
Pronostico commerciale
Vantaggi
They have nailed their products in terms of innovation and leaving their competitors behind in terms of functionality and quality. Starting to realise that they can no longer charge clients what they want or have high PI. Improving service is starting to be felt by customers.
Svantaggi
To invest in the above and improve ebitda, they have cut things beyond the squealing point. Second-line support teams are under-resourced, non-responsive and try to pass to others as quickly as possible. The CSMs look jaded and demoralised. Sales keep having our commission structures manipulated to reduce our earning potential and can no longer rely on working with the CSMs who are no longer incentivised to support us.