you have to act fake on the phone to make it - Recensione dipendente - Customer Service Representative presso Discover

1,0
2 giu 2018
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

They do offer a lot of different benefits.

Svantaggi

I worked in a call center before but when I tell you Discover call center has soooooo many rules! you can get a write up for every little thing. Also you have to be very dramatic and over the top when your talking to customers on the phone. It's a lot of pressure on people to get a great/great if you get a few needs within a month, that's a write up. A needs is something that they feel you didn't give great customer service or should of gave the customer more options on a call. it's really pointless... Also they listen to your calls ALL THE TIME!!! They always tell you what your doing wrong on a call. I have many years of customer service, I have received countless rewards from past jobs... you know why? because I wasn't being controlled on what to say to customers. if you can be a robot for 8 hours a day, go for it! I was out of there!

Esplora altre recensioni su Discover

5,0
28 mar 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

One of the most significant advantages of interning at Discover is the opportunity to work with massive, high-stakes financial datasets within a highly collaborative and mentorship-driven culture. Because the company manages millions of consumer accounts, you gain direct experience in how data-driven decisions impact risk management, credit modeling, and fraud detection in real time. The environment is known for being supportive of early-career professionals, offering structured learning paths and exposure to modern cloud-native infrastructures like AWS. Furthermore, the company’s strong focus on work-life balance and a clear pipeline for converting interns to full-time roles makes it an excellent "foot in the door" for anyone looking to build a career in fintech.

Svantaggi

On the other hand, the primary drawback often stems from the inherent bureaucracy and heavy regulation of the banking industry, which can lead to slower project lifecycles and "red tape." You may find that a significant portion of your time is spent on repetitive data cleaning and maintaining legacy reporting systems rather than building the cutting-edge predictive models you might expect. Additionally, because Discover is a massive organization, your scope of work can sometimes feel siloed, making it difficult to see the end-to-end impact of your analysis across different departments. Finally, the current landscape of the industry means that internal shifts or large-scale corporate restructuring can occasionally lead to uncertainty regarding team directions or long-term project stability.

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