Lack of effective leadership and extremely low morale, call centre enviornment. - Recensione dipendente - Senior Account Executive presso Docker

Lost the company founder. Slow reaction time to market, poor customer service and lack of effective leadership at all levels has resulted in many competitors gaining an advantage. Management has lost all credibility, it is unresponsive to feedback from employees which has contributed to creating a toxic work environment where everyone is scared of being fired and team morale is low. There is very little enablement or training. The company's organisational structure has lots of gaps which make communication flow disruptive and ineffective. In some teams, the toxic working environment has sparked a culture of bullying and harassment which is being ignored by HR and senior management. Benefits package and company pension are one of the worst in the industry. No transparency, No accountability.