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Thank you for taking the time to share your experience - I can confirm that we care deeply about the entire customer lifecycle, but you're in that it has taken us some time to fully define our customer success strategy for our emerging direct business motion. Customer Success is everyones responsibility, and we will be rolling out a comprehensive plan to ensure a stellar customer experience across Sales, Account Management and Client Services. Please lean in and join the conversation as look to move forward with a comprehensive plan that wow's our customers and while ensuring our Account Management Teams have role clarity, direction, and support.
Kristen Tronsky, Chief People Officer