Would recommend as a part-time job - Recensione dipendente - Front Office Assistant presso Doyle Collection

3,0
6 nov 2019
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Flexible hours, easy to switch positions between department

Svantaggi

Up-to-down management, occasionally difficult guests to deal with, extra long hours

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Risposta di Doyle Collection
6y
Thank you for your feedback. We are really pleased that you have had flexibility in your role as well as the ability to transfer between departments and improve your overall knowledge! Sometimes the hours can be long but we do try to make sure there is a good balance and would certainly appreciate any suggestions for how to manage that better. As much as we wish all guests were perfect, unfortunately that is a little unrealistic. Hopefully the fact they our teams are lovely make up for those occasional difficult guests! The Doyle Collection

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5,0
5 ott 2025
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

I really enjoy all the activities and festivities the do for employees from theme celebrations, ice cream trucks and children’s party for the employees children. Besides that the hotel has had many accolades and good atmosphere and it’s feels like everyone is like minded. Good benefits, close to metro and other perks are very nice.

Svantaggi

Management can sometimes not be at the same channel and there are some miscommunication issues, some benefits could be better like hybrid schedules and complementary hotel stays. Lockers can be improved.

1
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Risposta di Doyle Collection
8mo
Thank you for your comments, we appreciate your thoughts and feedback
2,0
30 apr 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Some very nice old school full service perks - breakfast and lunch and dry cleaning, etc.

Svantaggi

The turnover rate is extremely high, even for the hospitality industry. The main reason seems to be that the working environment is not pleasant or supportive. Management seems very brittle and not happy. It is never a happy or pleasant place to be. The physical location of the office was in a basement, no light, cold and damp.

1
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Risposta di Doyle Collection
1mo
Thank you for your valuable feedback, we listen and take all feedback seriously. I would love to hear more details about your experience. Please email me on sharron_marsh@doylecollection.com to arrange a time.
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