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      DraftKings

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      Only If You Have To... - Recensione dipendente - Customer Experience Associate presso DraftKings

      1,0
      22 giu 2023
      Customer experience associate
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      I will say DraftKings has a great benefits package. Free to express yourself without any retaliation Free snacks and drinks when you are in office if you are into that. Your fellow colleagues are great...management...its a hit or miss. Email mostly...sometimes you will chat or call players on request.

      Svantaggi

      Where do I start? Training? What is that? We had 3 weeks of "training" which mostly us gathering docs and filling out state gaming license paperwork. What little training we got was mostly computer based assignments and a few days of mentoring. After that, they send you to the wolves. Once you are out in the "wild"...you are subjected to metrics and micro managing. They use a program that monitors your productivity...but the system is flawed. If you take too much time on a ticket and need to ask a question....you get penalized. If you skip the ticket because you are unable to get your question answered....penalized. If its a slow season...you will be fighting others for tickets and people will steal them from you to keep their numbers up. Its very discouraging and could put you in a not so fun place with your Lead. They claim to not be a call center but def run it like a call center. Hybrid position not fully remote. There is no reason to come in office 2 days a week just to do the same thing you do at home.

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      Risposta di DraftKings
      2y
      Thank you for taking the time to leave us candid feedback. We’re glad you enjoyed the perks, benefits, and working with your teammates at DraftKings. We’re incredibly sorry about your experience with training and your manager. While we consistently ensure new hires have the proper training during onboarding, we know there is always room for improvement. We will flag this to our onboarding team to ensure we maintain high standards and provide critical information during our training. Regarding the miscommunication with HR, this is certainly not a regular occurrence. We’ve brought this to the attention of our People team and will look specifically into this incident. Again, we appreciate all the feedback you’ve provided us so we can continue improving our training and workflow for every team member.

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      5,0
      24 giu 2026
      Senior software engineer
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Great culture! Strong leadership and management

      Svantaggi

      Not much to say about cons!

      2,0
      28 mag 2026
      Customer service representative
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      The pros about this place is that if you want a quiet area to work when you do work there out of 3 days out of the week that they have you work there. At least that's what it was when I worked there I don't know if they've changed it. Then you work 2 days at home. It's very quiet. Most the time there is nobody there. They will train you and help you but you will eventually have to be able to do it on your own.

      Svantaggi

      If you switch over to departments don't depend on the company keeping you. If you mess up. The company was literally going through a buyout with the lottery company when I was working there and everything was crashing. So I got let go because there were a lot of errors and the system that they upgraded to was worse than the one that we worked on. So basically if anything happens with the systems just make sure that you know what you're doing and that you catch up on everything.

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