Very poor leadership. Every shift they try to find a reason to unassign you for the day, costing you $$$$ - Recensione dipendente - Survey Interviewer presso Dynata

2,0
19 giu 2022
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

You can pick what shifts you want to work. No minimum hours required. They have an Instant Pay option you can choose to get paid faster. Can usually get Instant pay the next day but they charge a fee.

Svantaggi

Shiftsmart Managers are overwhelmed and outnumbered by Survey Dialers by hundreds. So if you have an issue or question and message the managers, you hardly ever get a reply and you can only ask certain questions in the pre-shift Zoom meeting. You are pretty much on your own if you have a problem with Dynata because most of the Shiftsmart Managers will not have your back and question Dynata. You are expected to work a 5-hour shift without a break. If you do take a break, you will get a nasty message telling you to resume dialing. No positive coaching or motivation at all. Almost every shift you are threatened to be unassigned for the day or they just unassign you without warning.

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Risposta di Dynata
3y
Thank you for the feedback and suggestions. ShiftSmart and Dynata are separate companies. While you may be assigned to Dynata projects, your employer and your managers sound like they are Shift Smart. While Dynata appreciates feedback about its vendors, like Shift Smart, we are unable to address the issues you have raised and we recommend we contact Shift Smart directly with your concerns. Although it’s great to hear that you are enjoying the flexibility and quick pay, sorry you are dissatisfied with some aspects of the organization. Because schedules are so flexible, certain shifts fill up quickly so you may get reassigned to another time, but there are always more shifts to take. Managers should be responding to employee concerns, even if there are many more dialers than leaders, so feel free to bring this up to your Shift Smart HR reps. And it’s true that the call respondents can be negative at times, so keeping a positive attitude is key!

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5,0
11 nov 2025
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

flexable hours and reliiable pay for the hours you work. paid bi-weekly

Svantaggi

you had a quota of calls you had to have daily and complete surveys. I could not make people answer their phones. i had to keep people on phone to complete surveys. some surveys would take 30mins! i could get completes. but i got cussed at and screamed at very regularly. i could still get a complete survey even being cussed at. but they kept making itarder with new quota requirements. it became a job that was way too stressful. hours dried up after presidential election. it wasnt very reliable on hours.

2,0
14 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The schedules are super flexible, team leads are really great

Svantaggi

environment can be stressful, low pay and shifts get canceled. It's a little frustrating when your doing your best on surveys and calls and then you get deductions.

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