100% HONEST review - Recensione dipendente - Customer Service Advisor/Lead Advisor presso E.ON

Some Senior management are bullies and don't like to admit when they are in the wrong, heavily targeted, very stressful, not enough staff = constant call queues, break management is ridiculous(managers breaks and lunches aren't monitored but all advisors are), sickness attendance is extreme ( personal circumstances not being taken in consideration, just a tick box exercise), disabilities not being fully understand and being penalised for that. Everything is scripted and you can't build up good rapport with a customer because you are conscious that you are only allowed a certain amount of time per call