Good location but stressed managers and micromanagement - Recensione dipendente - Customer Care Representative presso ECRS

2,0
6 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Good location and liked co workers

Svantaggi

Managers are stressed out and micro manage

Esplora altre recensioni su ECRS

5,0
10 feb 2026
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

ECRS is a great company for those who strive to build a career based on integrity, transparency, commitment, and accountability. You will work hard, have frustrating, overwhelming days, make mistakes, and learn valuable lessons. You will also experience the pride of accomplishment, work with customers who love your product and company, and have opportunity for long-term career fulfillment and growth if you seek it and prove yourself based on real-results.

Svantaggi

If are person looking to coast along as average, can't accept feedback, or make excuses instead of progress, it will not be a fit.

2
2,0
29 mar 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The co-workers really make the job worth it. Probably the best place for IT work in Boone, you can learn a lot.

Svantaggi

The pay is low compared to other jobs in the field, 47,500 a year and you are micro managed regularly by people who have never held the position which creates a lack of understanding between management and the workers. On top of that other departments look down on the support department, People regularly leave because pay is not competitive and people do not get promoted out of support. A good place to learn and then leave for a better job unfortunately.

1
avatar
Risposta di ECRS
2mo
Thank you for your review. The Core Support team offers multiple incentive programs and clearly defined career paths with transparent salary ranges to recognize performance and support long‑term growth. Some feedback reflected perceptions of micromanagement and a desire for more hands‑on technical experience in day‑to‑day leadership, which led to clearer role definitions and stronger technical leadership within the team. Career development was further strengthened through the introduction of a Technical Support career ladder, regular one‑on‑one discussions, and clearer goal setting. Core Support developed a strong reputation for talent, to the extent that other departments were at times asked not to actively recruit from the team due to high demand for its employees. Notably, the President and several key technical leaders previously worked within Core Support, reinforcing its role as a foundational team within the organization, alongside ongoing efforts to increase visibility of Support initiatives and successes across the company.
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