Vantaggi
Depending on the team leader, it is a fun work environment and the work is fairly easy. Easy to move within company and explore other positions.
Svantaggi
There is a lack of consistent training across the board and issues with redundancy. This company offers utility expense management for commercial clients. Due to inexperienced workers and unstreamlined processes, they end up charging many clients unnecessary late fees. For a company that is supposedly eco-friendly, there is not a huge push to get ALL accounts set up on e-billing instead of receiving paper bills. This would end up reducing the time it takes to receive invoices and reduce late fees. Something that is never mentioned is the effect this has on clients' credit rating because accounts are frequently sent to collections for non-payment. There is even a team that handles those issues, so you know there is definitely a problem.