Just a person who cared what a customer thought and their experience - Recensione dipendente - Dipendente anonimo presso EROAD

There is a noticeable decline in leadership standards, with decisions that suggest limited regard for the brand, the customer experience, or employee well-being. Long-standing customers and dedicated employees who helped build Eroad now appear to be treated as expendable. Market feedback reflects this sentiment clearly: customers are increasingly frustrated with ongoing billing issues, technical faults, and inaccurate overspeed notifications. Despite surface-level improvements, the underlying substance is lacking. Internally, a pervasive “yes-culture” has emerged. Employees feel compelled to agree with management to protect their positions, creating an environment where raising concerns is discouraged and often met with negative consequences. Although Eroad may currently benefit from a strong market position, customer sentiment is shifting, and the feedback is overwhelmingly negative regarding both service quality and product reliability. Rebuilding the company’s reputation will be a long and difficult process—if it is even achievable. A strong brand is built over years of consistent service, commitment, and customer focus. It can be damaged in a matter of moments through poor leadership, product failures, and sudden, unwelcome changes that erode trust.