Disgraceful Company - Recensione dipendente - TOEIC Speaking Rater presso ETS

1,0
9 ott 2018
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

One and only one: work from home.

Svantaggi

The cons that have been stated over and over again in the hundreds of other reviews are true. ETS cancels shifts with total abandon when the shifts are more than 24 hours out, and they have a shady system of 'modifying' a shift when there is less than 24 hours before the start of the shift. If ETS cancels a shift and that shift is less than 24 hours out, then they have to pay their raters for 1/2 of it. So if you were scheduled for an 8 hour shift, they will pay you for 4 hours. If they cancel a shift and that shift is more than 24 hours out, then they don't pay you anything. In the 7+ years I've been a rater, they have only canceled 1 shift with less than 24 hours notice. The number of times they've canceled shifts that are more than 24 hours out are far too many to count. As frequently as they cancel shifts more than 24 hours out, they also 'modify' shifts less than 24 hours out. For example, if you are scheduled for an 8 hour shift and they 'modify' it to be only 4 hours and the start of this shift is only 3 hours away, they only pay you for the 4 hours you worked, even though they really just canceled 4 hours of your shift and should pay you for 1/2 of that, so 2 hours. The pay for the program I score (TOEIC Speaking) has been the same since its inception over 10 years ago: $15/hr, which is currently minimum wage at Amazon. Walmart is now $11/hr, Costco $14/hr, and Target $12/hr. ETS requires at least a bachelor's degree to be a rater, yet they pay us the same wage as an uneducated employee who just started at Amazon and just $1 more than a teenager who just started at Costco. And this is a company that is supposed to embody the value of education? What a disgraceful joke. ETS has us raters exactly were they want us: completely and helplessly isolated and without a means to form camaraderie. I have been a rater for 7+ years and I don't know one other rater. Unfortunately Glassdoor won't allow me to leave an email address in my review for others to contact me; I had hoped this might be a way to connect with fellow raters and band together to explore forming a union or protest.

Esplora altre recensioni su ETS

5,0
11 apr 2025
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

It was a good experience.

Svantaggi

Nothing of note that was negative.

1,0
22 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Support of immediate management and coworkers makes coming to work every day a pleasure.

Svantaggi

Where to start... First, the employee performance evaluation process and methodology has changed from 1) performance vs your job description to 2) OKRs which were completely unattainable and meaningless at every level to 3) rocks and outcomes which again have very little to do with the day to day jobs of most employees. It seems the burden for goals and objectives and performance management has shifted from management to employees as they try to define a methodology that holds only doers responsible for the company's success. All this since Amit Sevak took over. Management manipulated the questions in a recent employee survey to force responses that made it look like there was improvement year over year. Of course, when you add a new President between the employees and the CEO peoples opinion of senior management is improved. Of course when you shift the focus to immediate management from senior management, the responses will be improved. Try issuing the exact same survey as the prior year and see how much "real" improvement there was in the numbers.

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