Bad training and no support - Recensione dipendente - Customer Service Specialist presso Eaton

1,0
5 ago 2022
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

i cant think of any

Svantaggi

The training for this customer service role was really bad. I was trained by one of the Customer Service Officers where she was always busy and rushing through the content when she was trying to explain the procedures. Plus I was expected to know about the UPS products and its functions when I had no training what so ever. After 2 days I was expected to know how to reply to enquiries and how to assign jobs. The customer service officer didnt give me any of her time when I had concerns or needed some help. She expected me to know everything. I then was told by HR that i was not compatible for this role.

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5,0
27 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Fantastic training environment, with an immersive training facility that helps equip you for your internship.

Svantaggi

No cons to mention, great experience.

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Risposta di Eaton
4w
Thank you for sharing your experience, and we’re glad to hear you found the training environment and facility so valuable during your internship. We appreciate your positive feedback and are happy to know it was such a strong experience for you.
2,0
15 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

whelp, their hiring. So if you're looking for an entry level position, they've got them open

Svantaggi

Where do I start? If your goal is to make a tangible impact, change things for the better, or grow a modern career, look elsewhere. Stifling Red Tape: The company is drowning in administrative bloat and ancient, worn-out processes. It is nearly impossible to implement meaningful improvements because every minor change is strangled by bureaucracy. The organization simply lacks the capability to scale effectively. (They still haven't fully implemented Bussman, who they acquired more than a decade ago) Short-Sighted Leadership: Upper management is entirely hyper-focused on hitting short-term quarterly metrics at all costs, completely sacrificing long-term strategy and sustainable operational health. Subpar Compensation & Benefits: The base salary is hardly competitive with the current market. The benefits package is remarkably weak—health insurance options are disappointing, and you start with a meager two weeks of vacation. Zero Performance Incentive: There is no financial upside for regular engineers. Bonus potential is completely locked away until you reach a "manager of managers" level, leaving the actual individual contributors with no skin in the game. If you are a paper-pusher who thrives in a rigid, stagnant environment, you will love it here. If you want to build the future, go somewhere else.

2
avatar
Risposta di Eaton
1mo
Thank you for sharing your perspective. We’re sorry to hear about your concerns around bureaucracy, compensation, and incentives. Your feedback is important, and we encourage you to share more with your local HR team so we can continue improving.
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