Hired to be a "Sales and Service Territory Representative" and get trained in sales and service? Get ready to spend most of your time as the billing department, order management, collections agent, repo man, and your own human resources department. None of which is included or mentioned in the training. Training which is very rushed and tries to cram learning a legitimate trade into a few short months.
They also use too many apps, most of which are awful, very clunky and hard to navigate. The sale incentives aren't good. The most you can hope for is an extra $500 per month. You are also technically "on-call" 24/7 and can receive calls, texts, or emails from customers late at night wanting service.
Management is simply terrible and the company has reached a point where they are so obsessed with sales and have so many accounts, they don't have enough people to properly caretake those accounts. Hence, the pushing of so many roles and so much work on TRs.
