Vantaggi
A lot of incentives (TVs, Tablets, Holiday Vouchers etc..), family like environment, great staff party's - the company doesn't hold back on the money spent
Svantaggi
there is a culture of who you know not what you know, Agents under a severe amount of pressure due to a lack of staff, TLs not living up to there responsibilities (taking escalations from agents etc), If you actually show up to work you get punished - team briefs cancelled, coaching cancelled. if you're on your death bed you're expected to show up for work (doctors certs mean nothing to this company) - 3 absenses and you will be sacked if you're not in the clique! I've never been in a place where so many employees are depressed - such a stressful environment where senior mgmt set unrealistic targets and requirements on an already depleted workforce. No questioning as to why so many people are leaving - revolving door comes to mind. Treat your staff with respect and people will stay working for you. PS I would love to put senior management on the phones for a day, they'd change their attitudes fairly lively