Inclusive culture but low salaries - Recensione dipendente - Customer Service Adviser presso Elsevier

4,0
3 ago 2018
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great work environment and people. Wide range of opportunities to collaborate globally and lots of opportunities to progress.

Svantaggi

Poor salaries, weak of flexibility in some departments

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Risposta di Elsevier
7y
Thank you for your review. We offer a competitive salary and benefits package. Many of the reviews on this platform highlighted flexible working as one of the many benefits of working at Elsevier. We actively encourage our employees to make use of all the benefits available to them.

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5,0
11 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Industry leader Great benefits Incentive trips Invests heavily in its employees

Svantaggi

Processes can be burdensome and clunky at times

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Risposta di Elsevier
2w
Thank you for this balanced and thoughtful review. We're glad to hear that our benefits and investment in people are making a positive impact, those are commitments we take seriously. On the process feedback: Leadership is actively reviewing operational workflows, and the advice to listen more closely to employee feedback is something we're holding ourselves accountable to. If you're open to it, we'd encourage you to bring specific examples forward through your team or people and culture contacts. Change is most effective when it's grounded in the real experiences of the people doing the work, and that means you. Feel free to reach out to us at elseviergdrev@elsevier.com to provide more information Thank you for staying engaged and for caring enough to share this. It matters.
4,0
9 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Every direct manager I've had has been excellent: supportive, positive, and trusting me to deliver good work instead of micromanaging. Employees tend to stay, which suggests stability even if not everyone gets promotions or significant raises.

Svantaggi

The pressure to outsource as much as possible, which is common at every publisher, leads to frustration. Because promotions or significant raises seem to be rare, you may be stuck in neutral unless you're very openly ambitious.

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