Strong little SaaS company - Recensione dipendente - Customer Success Manager presso Energage

All around great company and departmemt!

None that I can think of.

Everyone is extremely friendly, and the organization has strong values. Good PTO policy. Remote first.

So very inefficient. Nothing is ever simple between the bureaucracy and frequent process updates that never improve our workflow. Why does marketing have so much control over sales processes? Why do we have to click 12 different buttons to complete a simple task in our CRM? Why do we have to enter our notes in 3 different places on the account? Our CRM is beyond broken, and one step forward takes us 10 steps back in most situations. I used to really love this job, but I spend so much of my day just absolutely frustrated with the ridiculous minutiae that I want to leave.