Vantaggi
* 4 days, 10 hr working week * You can partially pick your own shifts
Svantaggi
* This company is the definition of "sub-standard". Whenever there's a problem - it will take ages for it to be addressed. When it will be addressed, the results will either be the same or the solution provided would so out of place that it turns out meaningless. * Communication is non-existent. It has been like this for years now. HR and Senior Management will keep saying how they understand that it's a problem and they're working on it, but everything stays the same. There's a new change in a process? Well too bad you haven't heard about it. * Shady career progression. There are examples in this company where a person started as one role, in a few months moved into a completely different department, and in less than a year once again moved to yet another different department with pay bumps every time. Then it's found out that they're in a good relationship with one of the people who was making the decision. It's not an isolated example either. People moving up aren't selected based on skills or experience, rather on connections. * Senior management. This company has probably one of the most incompetent group of people at the helm that I've ever seen so far. This includes Captains (Managers of Field Experts) as well as Senior management in Ops. Accountability and responsibility are the two words missing from their vocabulary. You cannot depend on most of them, and in some cases, the Captains will go out of their way to put sticks in your wheels due to their own incompetence. When it comes to Senior management, hypocrisy is rampant. This company claims feedback is important for them, but that's only partially true. It's important when it's aligned with Senior management's opinion. If you dare to say something that's no uniform, you will be immediately shut down and sometimes even shamed during meetings. These people hide behind their values such as "kindness" and "winning together". Guess what? Constructive criticism is being unkind according to Senior management. * HR in this company has the audacity to call themselves "People success" which is hilarious. There's no support whatsoever, they are 100% against you and for corporate interests. Organisation skills are lacking so badly that all of the business, as well as the customers, are sometimes affected by their actions. But who cares? They're not the ones cleaning up their mess. * You can't unionise. * Partners of this company are the same when it comes to professionalism. It's lacking. Because of gross incompetence, customers will suffer, and in turn, you will suffer as a field expert as you will have to deal with the backlash. * Company depends on EVERY SINGLE PERSON to come into work to operate. As soon as even one of us is unable to come in, the company starts losing business. That in itself is incredibly an inefficient way of running a business, but the Captains and Senior management will be pressuring you as a field expert to pick up the pace and cover that. * Unrealistic targets. At first, this role was about the experience. You would come to a customer, bring their phone and explain everything about it. You would be there for the whole journey to make sure they're 100% satisfied with their purchase. Now the role has become a simple sales person role. You are pressured to sell. If you don't, you're put on a PIP. Then if you can't sell again you'll be asked to leave. * Salary. A year ago I would have put this point in the cons section, but this has been changed. Before the salary was above industry standard (which was the only saving grace of the role). Now it's incredibly low and they try to buy you with commissions. If you're applying for this job, always clarify during interviews how the salary will work. How pay review will work. And demand them to provide financial stats when it comes to commissions just so you know what you're getting into. * People cheating. This is not always the people's fault. The system is awful so you have to get around it somehow. As long as you have good stats you'll be in good grace with captains. No matter how you reach those stats. * Captains (your direct manager if you're a field expert). If you're lucky you will get an excellent manager, who will probably be promoted quickly (rightfully so) and you'll get someone incompetent. They won't support you, they'll pressure you to maintain unrealistic targets. They will dismiss your concerns, they will not hold themselves accountable (most popular excuse is that support messed something up). How some of these people ended up in a managerial position is unknown. * Stress and anxiety. These two will be with you the whole time. The amount of people (myself included) who refuse to come into work just because of anxiety is insanely high. * Feedback is non-existent as mentioned above. Especially when it comes to complaints. There are managers who have so many complaints and grievances filed against them, and they're still working there and nothing has changed in their behaviour. The above comes from the perspective of a field expert, however same problems plague almost every other department in the company like Inventory and Support. Here is some stuff that I have heard from people in inventory and support: * Unrealistic expectations. Inventory team needs to come into work so early when no other department is operational, yet their work depends on support so they have to wait for them to come in which may result in negative targets which will affect their bonuses. * No understanding from HR. If you can't do what they want you to do, they tell you "you're free to leave". * No direct manager for the inventory team. Can you imagine a department without its head? * The Ops and HR teams feel like they're above field, inventory, support. They get all the bank holidays throughout the year, while the other three departments are expected to work. They also have the audacity to pit different departments against each other (for example dept A has to do this, so dept B and C need to as well), but the same principle does not apply to HR and Ops. * Updates and changes are rolled out at the expense of field, support and customers. Ops doesn't care about the mess they create, because support and field are the ones cleaning it up. * Engineering team does not take into consideration the needs of the departments that actually use the tools they create. * Ops is not interested in people who understand how things work, they're interested in 'yes-people'. You would be surprised but there are actual managers and general managers who after years of working here still do not know certain procedures, how some tools work etc. Just like most of the reviews here say - avoid this place at all costs.