Vantaggi
Epic truly tries to do the right thing for its customers, even if it's costly to Epic. There really are more important things to Epic than making as much money as it can. Epic's sense of whimsy and fun sets it apart from other places I've worked. Epic has a sense of humor: it shines in its choice of art, its decoration, and its large group events. It is a very rare experience for me to be in a meeting and be thinking that the meeting is a waste of time. Occasionally I think I don't need to be present, but the meeting itself is worthwhile.
Svantaggi
Especially for technical services (TS), I think Epic could do a better of job of trying to keep them happy and retain their services. TS is a difficult job and it takes a specific kind of person to do it well over a long period of time.