good - Recensione dipendente - Applications Support Analyst presso Equens

Efficient infrastructure teams and infrastructure management. New Service Management Process put in place. Merger with larger financial institution (Worldline) mid 2016, International offices and travel (NL, DE, IT, FN)

Service Management System (HPSM) only partially implemented. HPSM not tooled correctly to accommodate offices outside of NL. Several departments (HR, Finance, Development) not using Service Management System at the time of my employ. Lack of synergy between Application Development and Infrastructure groups from a Service Management perspective. Poor (laborious) internal tech support from 3rd party vendor ATOS resulting in constant disputes.

Leader in their domain, mature IT practices

Complex organisation, departmental silos, overrun by managers