Just another number in call center - Recensione dipendente - Agent presso Equifax

1,0
12 feb 2018
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Here, in fact, is nice place for work, easy accounts and some great benefits. at the beginning.

Svantaggi

Later time it become monotonous, they add multiple accounts without notification, a lot of work and no extra pay, you "lost" the benefits because you didn't reach the goals, or they "forget" about them, poor projection inside, and too low salary in comparative with the level of work. AND WORST they tolerate Xenophobic clients, preferred ones that can only be attended by Americans? by the way we do as double that American agents and pay less that half and make fun of us.

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5,0
20 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great company and centrally located

Svantaggi

No clear growth opportunities available

2,0
12 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

My direct manager. Comp plan if you’re lucky enough to find several whale clients, and if you’re lucky, the commission is approved.

Svantaggi

There are a lot. First, office politics. Equifax expects employees to be very corporate and robotic. Metrics metrics metrics. 100% focused on revenue, not customers. Metrics, metrics, metrics. PIP overuse. Even when you’re 150% to yearly plan 6mo in, they expect 300%. Make sure to keep receipts. Senior management will find the most ridiculous ways to push reps out, continently right before a huge payout of a very delayed commission plan. (Sell something in Jan 2025, you will only get a fraction of commission until June 26). That’s if the exception committee approves payout (which never happens). If you sell a big deal, don’t expect to get paid 100% of what the plan says.

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