Good products and learning; Average customer satisfaction; Poor leadership and org structure - Recensione dipendente - Project Manager presso Equifax

Frequent change in management and leadership, Firing and hiring almost every year since more than 6 years. No planning whatsoever while making redundancies( e.g. critical resources, high performing resource or high compensation ). Straightaway reduce x number of staff to reduce liability. Later when customers and projects start getting affected due to lower support capacity they end up hiring the same number of resources again; Poor management; Non-transparent standards of hiring and promoting staff : Almost everyone you meet is a head of some department and there are redundant roles across the org structure; Massive layer of heads/GMs with fairly low accountability, while the actual doers are low in numbers and end up getting overburdened. Less qualified staff (no management degrees) get promoted fairly quickly based on their networking skills and their ability to story tell rather than deliver, while those with credentials such as CFAs are left behind! Constant acquisitions and mergers of newer products and companies while the existing product strategy is not defined (redundant products). Good staff is leaving the organization, leaving behind the residue who don't want to perform