There is in an insanely high turnover rate. I was employed for just over a year and can count 14 people in my department alone who I saw leave. While I was there, I was promised opportunities for advancement and growth.
I taught trainings for no additional compensation, and was still expected to person as a full agent.
We also were given mandatory call shifts that resulted in 12 hour days every 2-3 weeks, for no additional compensation. During that time we had to call back every missed call for 300+ venue partners.
I was told I was on track for a promotion by the end of the next month. I had brought in $1 million in executed events in 12 months, even though the first month and a half was a training period. Before that happened, I had a minor indiscretion in my personal life. I freely admit it was not the best move on my part, however how work handled it was unacceptable.
Long story short, I kissed someone who had once been involved with someone who was a known favorite of the company. Due to the "everyone is best friends" culture, I had become close to a fellow employee and told her about it. She let the girl in question know, and since she was hurt by something in my personal life, they decided to put off the promotion by multiple quarters.
Their reasoning was I was untrustworthy and irresponsible for confiding in someone I worked with, despite in the same breath management suggesting we confide in them. After that I immediately began job hunting.
Once I put in my notice, I was dead to them. Upper management would not look me in the eye, I was constantly looked down on, ignored, and just treated with hostility. I was not given an exit interview.
I ended up sick on my final day, and since all my venue transfer work had been done at that point, and it was the slow season, I called out and decided to rest up instead. Since I did that, my direct manager was bad mouthing me to employees that were in the office and taking screenshots of my social media where I said it was unprofessional. She also pulled aside and yelled at anyone who told me what she said.
Overall there is too little pay, and the cliquish behavior leads to an incredibly toxic and harmful workplace.