Avoid working here! - Recensione dipendente - Customer Account Manager presso Evlo

1,0
3 mar 2023
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Initial training - met some great people in my training group and we were booked in a hotel on the companies expenses

Svantaggi

Subprime loan company where the well fare of their clients come second to the targets. Extremely dated processes where each customer has a paper file which needs to be stapled in the correct order and then put in a filing cabinet. Targets are brutal and you are forced to push desperate people to take loans for 99% APR. Some of the comments my team made about are customers was disgusting. Also, I watched one of the team get bullied as he wasn’t hitting target. He was later fired and the team seemed to find it entertaining - including the manager. Manager thought it was acceptable behaviour to throw their keys across the office in anger when things weren’t going his way. No discussions on progressing through the company. This is a branch based role where there’s one manager and the rest are Customer Account Managers. You can only move up the chain if your manager leaves the company or you change location. Work 6 days one week per month to cover weekend. Unable to leave at the end of your shift on the last day of the month to force target. This was the most stressful, horrid experience of work I’ve ever had. I stayed in contact with my initial training group and they also had a terrible experience and had to all move on. The training away seems great at first, but don’t let that trick you.

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1,0
13 nov 2025
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Some workmates make the place semi bearable.

Svantaggi

The contract includes the following clause: “You will be required to work such additional hours as may be necessary to perform your duties for which you will receive no additional payment.” Refuse the extra hours and you’ll be dragged into a meeting with your branch manager, Hr and probably the regional manager, where you’ll be told “this was explained to you at interview” and threatened with “maybe this job isn’t for you.” So expect to give up your evenings, weekends, and family time for free. If you don’t your job is on the line. Targets are unrealistic and now doubled from 1 loan per day to 2 per day per lender — impossible without even more unpaid hours. Bonuses are slashed in value, changed constantly, and deliberately structured so they’re almost impossible to achieve without lots of additional unpaid hours. Staff morale is non-existent no matter what HR comments on this review. Any attempt to question or challenge management is dismissed as “negative.” Read all reviews on here and make your own mind up. For clarity, I believe some staff were asked to add positive reviews to try and balance out the negative ones. Make of that what you will.

2
3,0
29 gen 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great people in my branch

Svantaggi

Long hours, feels like commission payments are for hours worked and not bonus

1
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