not what you will expect - Recensione dipendente - Lodging Support Agent presso Expedia Group

2,0
28 gen 2013
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

the co workers are the only bright side to the Lodging Operation Dept.

Svantaggi

supervisors promoted with no knowledge,leads brought in from out side the company with absolutely no knowledge of what the department does. Agents who have been there for years who are constantly stepped on and over for promotions. Yet always asked to help out and train the new supv or lead that they just promoted over their experience, leadership and knowledge. Upper management is in no better shape either they bring in new people with new ideas that don't have a clue. They have trainers who have never did the job and know nothing about how the job really works. Last but not least - Hire Your Contractors instead of bring unknown people in off the streets and trying to train them. You have contractors who are loyal and have stuck it out for 6 month to a year. HIRE THEM !! Don't string them along and make them think U R going to hire them. Only to let them go after they have given you their all. But you continue to hire in no knowledge vs. the knowlwege you have sitting right there in the chair in front of you. What happen to respeacting Loyal workers, good and hard worker. It seems in that dept they are definitely not appreciated.

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5,0
30 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great culture, great benefits, great work-life balance

Svantaggi

Hard to move up internally fast

2,0
29 mar 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Constant state of transformation is ripe environment for new hires and functional experts from big name tech companies

Svantaggi

Pre-covid the culture was really special. Collaborative, engaging, people-centric, with a unifying mission to enable travel for the world. Since covid there has been a revolving door of executive leadership, and with each round, they throw out the current strategy to try something "new" without building from the current or past successes. Constant change, but no clear vision or strategy of what they are trying to change to. Lack of strategy and low risk tolerance leads to too many priorities with not enough investment to move the needle in anything. Quarterly layoffs, but executed quietly team by team so as not to make news. No psychological safety. Talent strategy since covid is to hire externally over internal promotions to gain "functional expertise" therefore difficult to grow your career. Siloed divisions not working towards common goal. Lacks operating model maturity needed for a company of this size likely do to revolving door of execs and priorities. A cash cow company with an identity crisis trying to be an AI innovator. Build vs buy mentality slows them down. Too many exec pet projects that aren't vetted with proper business cases.

4
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