This is a call center. - Recensione dipendente - Lodging Partner Associate presso Expedia Group

3,0
13 feb 2019
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great working environment with good benefits. Salary pay is highly competitive.

Svantaggi

Job scope is not fully disclose in job description. Take Lodging Partner Associate as an example, the position sounds like Partnership based role when it is basically a call center agent answering phone and email inquiries from hotels partners. High turn overs due to the nature of the job. Upper management often failed to listen to feedback or address complaints.

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5,0
8 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Good leadership and culture, good WLB

Svantaggi

Large organization means structured, slow moving processes

2,0
29 mar 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Constant state of transformation is ripe environment for new hires and functional experts from big name tech companies

Svantaggi

Pre-covid the culture was really special. Collaborative, engaging, people-centric, with a unifying mission to enable travel for the world. Since covid there has been a revolving door of executive leadership, and with each round, they throw out the current strategy to try something "new" without building from the current or past successes. Constant change, but no clear vision or strategy of what they are trying to change to. Lack of strategy and low risk tolerance leads to too many priorities with not enough investment to move the needle in anything. Quarterly layoffs, but executed quietly team by team so as not to make news. No psychological safety. Talent strategy since covid is to hire externally over internal promotions to gain "functional expertise" therefore difficult to grow your career. Siloed divisions not working towards common goal. Lacks operating model maturity needed for a company of this size likely do to revolving door of execs and priorities. A cash cow company with an identity crisis trying to be an AI innovator. Build vs buy mentality slows them down. Too many exec pet projects that aren't vetted with proper business cases.

4
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