Underpaid, underappreciated - Recensione dipendente - Customer Service Representative presso Experian

Pay is well below where it should be. You'll find many people who do far less work getting paid far more. People who actually do the work get paid nothing for it. They also forget that to carry out your job effectively, you need specialist knowledge which is built up over time and this is not reflected in your pay at all. Underappreciated. Treated as if just disposable and not really cared about. Lack of understanding of the training and skills required for the job. Management completely do not understand what your job actually involves (do not try to) and do not listen to anyone actually working the job. Expect you to work an unreasonable work load. Had managers complain about feeling sick watching me flip between systems on my computer when trying to do something for them - if it makes your head hurt following this for 2 minutes, imagine having to work at that speed all day. Absolutely no room for career development and too few people actually care about staff improving in their career. Management use those who are trying to progress to get extra work out of them without giving anything back. Ultimately you will remain in the same position and on the same pay. Targets are completely unreasonable. Regularly ask for survey feedback but nothing actually changes and they don't even acknowledge the many negative points raised by staff in the surveys. Your job will grow to encompass everything but you will get nothing back for taking on the extra work and will be given the same rating as everyone else in your end of year. Lot's of changes implemented by people higher up executed terribly and then left for those at the bottom to deal with all the resulting issues.