MCE Call Center - Recensione dipendente - Customer Care Specialist I (MCE Call Center) presso Experian

- Supervisors act like you're bothering them when you have a question or an issue. - Out of the 8 supervisors that were in the MCE call center only 2 knew what they were talking about. I'm not sure how the other 6 were even able to become supervisors. - What's the point in having a pizza party or a potluck if they don't give us time off the phones to eat? So you're basically still taking calls while trying to eat, - We were told one thing in training then told the complete opposite when we started taking calls. What's the point in have training if we're told to do the opposite of what we learned once we're out on the floor. - You get points deducted for dumb stuff when it comes to quality assurance. I got points deducted for something that we WEREN'T taught in training and when I asked a sup they didn't know the answer either, I also got points deducted because I sighed on the phone because my systems went from working to all of a sudden being down. Also got points deducted because I was told one thing in training just to find out when I got graded that what we were told in training was incorrect. - The systems that are used are trash. They're either down or going extremely slow. - You are basically billing, technical support, credit education, and a lot more but that is not reflected in the pay. - Customers are told to call in if they have certain questions just for us to have to tell them that we don't have the answer. If they call because their score dropped there's no way for us to know what caused it but for whatever reason, the website tells them to call us which results in A LOT of angry customers. - There's no reason people should be on hold for 2+ hours to do something as simple as getting a password reset, cancel a membership, or update payment which takes less than 2 minutes for the agent to do. - You have to be dispute trained to move up, which is up to your supervisors' supervisor.