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      Express Solicitors

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      Recensioni su Express Solicitors

      The Truth About Express Solicitors - Recensione dipendente - Enquiries Advisor presso Express Solicitors

      1,0
      9 gen 2019
      Enquiries advisor
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Genuinely good & nice people work here Salary is nice Progression opportunity Most of the team leaders are really nice, kind & focus on the positives Training is decent

      Svantaggi

      Poor staff communication Especially the way the solicitor (Laura) and Marcus speak to the people who are working for them, it’s unacceptable from a company and hurts the moral of employees and their team. They don’t like you getting on with your colleagues & view it as a threat. If they see you happy at work they will go against you and find other problems to pull you up on. Marcus doesn’t have a full understanding of the job and what people are doing. Before I left he was turning it into a ‘big brother’ style company and lots of micromanaging, lots of hypocrisy and mixed messages. The good and positives you do will be ignored and overlooked whilst the negatives they will come down on you like a ton of bricks. When I felt confident and happy working being productive; Marcus didn’t like it and really destroyed my moral the next day. Many cancelled & rescheduled meetings. Unacceptable standards from a boss and a solicitor.

      avatar
      Risposta di Express Solicitors
      7y
      We are sorry to see you have left feeling this way and thank you for your feedback. We perform exit interviews and conduct regular reviews and we have full confidence in our management team. We will keep this under regular review . It's always important for employees to talk to us about any issues at the time they occur, we operate an open door policy here at Express Solicitors.

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      1,0
      16 apr 2022
      Dipendente anonimo
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      The people I met, this is the only pro

      Svantaggi

      I think the title says it all- constant bullying, micromanaging even the smalles things (like checking letters before they got sent out), employees being shouted at when they’re already overworked. NCT is a literal call centre with toxic management and even the office is depressing. Wages are low

      5
      avatar
      Risposta di Express Solicitors
      4y
      Express Solicitors are sorry that you had an unhappy experience working for ourselves. We always appreciate feedback so we can look to see if there are areas in which we need to improve. If you have any additional concerns, please do email HR at ALLHR@expresssolicitors.co.uk Working in our NCT Team does involve a lot of talking to clients, as they deal with clients looking to engage our services. The work they do is key to our business. The level of call work, would have been explained to you in the interview process. We always try to be as open as we can as to what the role entails. We do expect high standards from our Team Members, as we want our clients to have the best experience from their very first interaction with us. This means at times, if we are working closely with a Team Member to improve the quality of their work, we will have their outgoing communication checked. That is however, to allow the individual to have the support they need to improve. We are sorry you didn’t find the working environment suitable as we do generally have a lot of employees staying with Express for long periods, either going on to progress into Team Leader roles within NCT or into other roles within the wider firm. The team also does socialise outside of work with a number of events being paid for by the company.
      3,0
      12 mag 2026
      New client specialist
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Preface - I have only worked in the New Client Team, so can only offer my perspective on NCT. Frankly the best company I have worked for (but the bar is on the ground). Express does foster a good work environment and the people I've worked with have been, for the most part, a delightful bunch. There's honest emphasis on taking care of their employees' wellbeing, they pay a living wage, hard work is recognised and rewarded and anyone struggling is supported. Commission in the pay structure means staff are monetarily rewarded for doing well. Diversity seems to be something they actually care about, rather than just pay lip service to.

      Svantaggi

      The sickness policy is abysmal, offering 5 days a year of paid sick leave and beyond that unpaid/SSP if entitled to it (compared with my partner's workplace offering 13 weeks full pay and 13 weeks half pay) so if you have any disabilities or chronic health problems, expect to lose pay. Any time off needed for appointments must be made up working overtime, something I have not experienced in any other job. As a result I cannot in good faith recommend working here to anyone with chronic health issues. Working from home is a 50/50 split with everyone expected to still work in the office half the time, despite the fact that the job can be done fully remotely, for seemingly no reason beyond upper management doesn't want people working from home that much.

      1
      avatar
      Risposta di Express Solicitors
      1w
      thank you for your 3* review and comments about the NCT Department. We are really pleased to hear you are happy working here and enjoy the working environment, this has grown throughout the business to be an open-door policy and we value our staff to make sure everyone is doing okay, we have just ran wellbeing sessions in the business (for example the recent free to attend PT Session & Pilates) to help staff. DEI is important, with regular sessions and active engagement, we want to encourage our staff to have a voice in the firm and show off what matters to them. Thank you for your comments on Sick Pay. We offer private healthcare to all staff with 2 years service and receive really excellent feedback about what a help this is. Working and speaking with colleagues face to face allows for better knowledge sharing, support, and coaching when someone is unsure, and better visibility to make sure everyone is doing okay. It also means that any training needs can be delivered quickly, we are a firm that works at helping injured people. We do think strongly about the pillars of wellbeing.
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