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      Express Solicitors

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      Predatory management - stay clear! - Recensione dipendente - Litigation Executive presso Express Solicitors

      1,0
      24 set 2023
      Litigation executive
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      The best part of the job was when it ended

      Svantaggi

      Very toxic culture especially amongst management. Overworked and underpaid. Vast caseloads and consistent gaslighting to employees. Witness to them grinding down so many people’s dreams of being lawyers with their terrible attitudes, making the employee the problem every time. HR managers are passive aggressive and eary. High turnover, often employing young inexperienced people, working them to the bone and then turfing them out for the next ones to suffer the same. Lots of staff being forced to leave for having protected characteristics despite the firm ironically promoting diversity and inclusion. Avoid!!

      avatar
      Risposta di Express Solicitors
      2y
      I am sorry to hear you feel that you had such a negative experience, especially for someone who worked with us for 2 years. We employee a number of law graduates and pride ourselves on giving opportunities to people who have often come straight from their law degree and progressing their careers towards a training contract within the Company. Our attrition rate is low, and the vast majority of our recruitment is due to expansion and thinking ahead to our new office space currently being developed. Most of our junior lawyers progress to a training contract within 6 to 18 months and with over 70 trainees currently, we have built-in opportunities for progression. With regards to long hours, don’t just take our word for it, our legal cheek scorecard, which is completed by our trainees directly, you can see that our average start time is 8:20am and the average finish time is 5:36pm. In comparison to the vast majority of law firms on that survey we are well ahead in a reasonable balance. We recognise it’s a blend of hard work, effectiveness, legal skills, and play hard as evidenced by the variety of clubs and social events funded by the Company. Our Diversity and Inclusion team, do a fantastic job in looking at ways to ensure that all employees feel supported & welcome. Our HR team work closely with all employees including those with protected characteristics to help them succeed in the role.

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      1,0
      16 apr 2022
      Dipendente anonimo
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      The people I met, this is the only pro

      Svantaggi

      I think the title says it all- constant bullying, micromanaging even the smalles things (like checking letters before they got sent out), employees being shouted at when they’re already overworked. NCT is a literal call centre with toxic management and even the office is depressing. Wages are low

      5
      avatar
      Risposta di Express Solicitors
      4y
      Express Solicitors are sorry that you had an unhappy experience working for ourselves. We always appreciate feedback so we can look to see if there are areas in which we need to improve. If you have any additional concerns, please do email HR at ALLHR@expresssolicitors.co.uk Working in our NCT Team does involve a lot of talking to clients, as they deal with clients looking to engage our services. The work they do is key to our business. The level of call work, would have been explained to you in the interview process. We always try to be as open as we can as to what the role entails. We do expect high standards from our Team Members, as we want our clients to have the best experience from their very first interaction with us. This means at times, if we are working closely with a Team Member to improve the quality of their work, we will have their outgoing communication checked. That is however, to allow the individual to have the support they need to improve. We are sorry you didn’t find the working environment suitable as we do generally have a lot of employees staying with Express for long periods, either going on to progress into Team Leader roles within NCT or into other roles within the wider firm. The team also does socialise outside of work with a number of events being paid for by the company.
      3,0
      12 mag 2026
      New client specialist
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Preface - I have only worked in the New Client Team, so can only offer my perspective on NCT. Frankly the best company I have worked for (but the bar is on the ground). Express does foster a good work environment and the people I've worked with have been, for the most part, a delightful bunch. There's honest emphasis on taking care of their employees' wellbeing, they pay a living wage, hard work is recognised and rewarded and anyone struggling is supported. Commission in the pay structure means staff are monetarily rewarded for doing well. Diversity seems to be something they actually care about, rather than just pay lip service to.

      Svantaggi

      The sickness policy is abysmal, offering 5 days a year of paid sick leave and beyond that unpaid/SSP if entitled to it (compared with my partner's workplace offering 13 weeks full pay and 13 weeks half pay) so if you have any disabilities or chronic health problems, expect to lose pay. Any time off needed for appointments must be made up working overtime, something I have not experienced in any other job. As a result I cannot in good faith recommend working here to anyone with chronic health issues. Working from home is a 50/50 split with everyone expected to still work in the office half the time, despite the fact that the job can be done fully remotely, for seemingly no reason beyond upper management doesn't want people working from home that much.

      1
      avatar
      Risposta di Express Solicitors
      2w
      thank you for your 3* review and comments about the NCT Department. We are really pleased to hear you are happy working here and enjoy the working environment, this has grown throughout the business to be an open-door policy and we value our staff to make sure everyone is doing okay, we have just ran wellbeing sessions in the business (for example the recent free to attend PT Session & Pilates) to help staff. DEI is important, with regular sessions and active engagement, we want to encourage our staff to have a voice in the firm and show off what matters to them. Thank you for your comments on Sick Pay. We offer private healthcare to all staff with 2 years service and receive really excellent feedback about what a help this is. Working and speaking with colleagues face to face allows for better knowledge sharing, support, and coaching when someone is unsure, and better visibility to make sure everyone is doing okay. It also means that any training needs can be delivered quickly, we are a firm that works at helping injured people. We do think strongly about the pillars of wellbeing.
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