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      Express Solicitors

      Azienda coinvolta

      Recensioni su Express Solicitors

      Great place to learn, grow and progress - Recensione dipendente - Team Manager presso Express Solicitors

      5,0
      22 gen 2025
      Team manager
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      I have worked for Express Solicitors for 7 years and I am really happy and proud to work for a company that cares for its employees as well as its clients. When I started 7 years ago I worked in admin and since then I have been a file handler, team leader and now a team manager. Throughout my journey at Express I have always felt encouraged to progress within the firm, and not only that I have also been given the support and opportunity to learn the skills I needed to progress. My manager at Express has been fantastic, I have never felt like she is too busy for me or that a question or issue I have faced has been an inconvenience to her whether that be big or small. I feel like my manager values our opinions and encourages us putting our ideas and opinions forward. We recently moved into a new building and its been great! not only do we have a fresh new space, but we also have access to a roof terrace and free access to the onsite gym which is brilliant and a great perk. Express offers many employee benefits, a few that have stood out to me are the Employee Assistance Program, EDI Network, Football Team, Netball Team, Free Eye Tests up to £25, Bike to Work scheme and more.

      Svantaggi

      I am very happy working for Express but a few perks that could be added could be: Office WIFI for staff Christmas Holiday (reinstated)

      avatar
      Risposta di Express Solicitors
      1y
      Thank you so much for the 5*review, We are pleased to hear you enjoy working with the business. We always welcome Feedback and you are more than welcome to come and speak with HR about your ideas on how to improve the business so we can look at logistics. The business decided to move away from the Christmas closure to allow staff the freedom to choose how they fully use their holiday entitlement (which has been reflected in the holiday entitlement increase of 3 days), but we welcome your feedback.

      Esplora altre recensioni su Express Solicitors

      1,0
      16 apr 2022
      Dipendente anonimo
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      The people I met, this is the only pro

      Svantaggi

      I think the title says it all- constant bullying, micromanaging even the smalles things (like checking letters before they got sent out), employees being shouted at when they’re already overworked. NCT is a literal call centre with toxic management and even the office is depressing. Wages are low

      5
      avatar
      Risposta di Express Solicitors
      4y
      Express Solicitors are sorry that you had an unhappy experience working for ourselves. We always appreciate feedback so we can look to see if there are areas in which we need to improve. If you have any additional concerns, please do email HR at ALLHR@expresssolicitors.co.uk Working in our NCT Team does involve a lot of talking to clients, as they deal with clients looking to engage our services. The work they do is key to our business. The level of call work, would have been explained to you in the interview process. We always try to be as open as we can as to what the role entails. We do expect high standards from our Team Members, as we want our clients to have the best experience from their very first interaction with us. This means at times, if we are working closely with a Team Member to improve the quality of their work, we will have their outgoing communication checked. That is however, to allow the individual to have the support they need to improve. We are sorry you didn’t find the working environment suitable as we do generally have a lot of employees staying with Express for long periods, either going on to progress into Team Leader roles within NCT or into other roles within the wider firm. The team also does socialise outside of work with a number of events being paid for by the company.
      3,0
      12 mag 2026
      New client specialist
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Preface - I have only worked in the New Client Team, so can only offer my perspective on NCT. Frankly the best company I have worked for (but the bar is on the ground). Express does foster a good work environment and the people I've worked with have been, for the most part, a delightful bunch. There's honest emphasis on taking care of their employees' wellbeing, they pay a living wage, hard work is recognised and rewarded and anyone struggling is supported. Commission in the pay structure means staff are monetarily rewarded for doing well. Diversity seems to be something they actually care about, rather than just pay lip service to.

      Svantaggi

      The sickness policy is abysmal, offering 5 days a year of paid sick leave and beyond that unpaid/SSP if entitled to it (compared with my partner's workplace offering 13 weeks full pay and 13 weeks half pay) so if you have any disabilities or chronic health problems, expect to lose pay. Any time off needed for appointments must be made up working overtime, something I have not experienced in any other job. As a result I cannot in good faith recommend working here to anyone with chronic health issues. Working from home is a 50/50 split with everyone expected to still work in the office half the time, despite the fact that the job can be done fully remotely, for seemingly no reason beyond upper management doesn't want people working from home that much.

      1
      avatar
      Risposta di Express Solicitors
      2w
      thank you for your 3* review and comments about the NCT Department. We are really pleased to hear you are happy working here and enjoy the working environment, this has grown throughout the business to be an open-door policy and we value our staff to make sure everyone is doing okay, we have just ran wellbeing sessions in the business (for example the recent free to attend PT Session & Pilates) to help staff. DEI is important, with regular sessions and active engagement, we want to encourage our staff to have a voice in the firm and show off what matters to them. Thank you for your comments on Sick Pay. We offer private healthcare to all staff with 2 years service and receive really excellent feedback about what a help this is. Working and speaking with colleagues face to face allows for better knowledge sharing, support, and coaching when someone is unsure, and better visibility to make sure everyone is doing okay. It also means that any training needs can be delivered quickly, we are a firm that works at helping injured people. We do think strongly about the pillars of wellbeing.
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