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Express Solicitors

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Management made me miserable - Recensione dipendente - Dipendente anonimo presso Express Solicitors

2,0

29 ago 2025

Dipendente anonimo

Consiglia

Gradimento del CEO

Pronostico commerciale

Vantaggi

Some nice and friendly people work there who are always happy to have a chat and help you if they can. There are some good learning opportunities for someone at the beginning of their career. Onsite gym - not the biggest but has everything you need Great Equality and Diversity network

Svantaggi

After three months at Express Solicitors, I was already dreading the commute to work. Not because of the workload or upcoming deadlines, but because I found the environment toxic and isolating. My manager regularly belittled me and made me feel stupid for asking questions. If you’re not one of their favourites, expect to feel excluded and unsupported. I often spoke more with other departments than my own team. I would also hear my manager talk about other team members behind their back so I can only imagine what they were saying about me. The office isn't as bad as other reviews make it out to be. You can tell the company have invested a lot of money into it and it is fit for purpose, but the parking situation is poor. You need to arrive by 7:30am at the latest to get a space. Pay isn't great, and management’s lack of trust and empathy made an already demanding job even harder. I started applying elsewhere within months as I was unable to see a future in such a negative culture.

Risposta di Express Solicitors

9mo

Thank you for your feedback. We have reviewed this in full and would like to set the record straight. We are pleased that you enjoyed working with your colleagues. Express is a firm that has always prided itself on teamwork and a good working culture of togetherness. As well as the benefits and our award-winning Training Programme. We Pride ourselves on our Culture and togetherness that has been integrated into the firm, especially as a Successful top 100 Law Firm. Managers are given coaching and training on how to maximise staff performance, and we maintain an open-door policy for support. There is no favouritism. The Salary provided to Litigation Assistants is incrementally competitive and above most firms in the Manchester area, alongside being given 5 weeks of bespoke training before joining a department, unlike any other firm. In regard to parking, yes, there are limited 100 or so spaces for colleagues to park in. However, compared to City Centre firms (where there is none and if any is very expensive), we have free parking and good alternative parking around the office available to use.

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1,0

16 apr 2022

Dipendente anonimo

Consiglia

Gradimento del CEO

Pronostico commerciale

Vantaggi

The people I met, this is the only pro

Svantaggi

I think the title says it all- constant bullying, micromanaging even the smalles things (like checking letters before they got sent out), employees being shouted at when they’re already overworked. NCT is a literal call centre with toxic management and even the office is depressing. Wages are low

Risposta di Express Solicitors

Express Solicitors are sorry that you had an unhappy experience working for ourselves. We always appreciate feedback so we can look to see if there are areas in which we need to improve. If you have any additional concerns, please do email HR at ALLHR@expresssolicitors.co.uk Working in our NCT Team does involve a lot of talking to clients, as they deal with clients looking to engage our services. The work they do is key to our business. The level of call work, would have been explained to you in the interview process. We always try to be as open as we can as to what the role entails. We do expect high standards from our Team Members, as we want our clients to have the best experience from their very first interaction with us. This means at times, if we are working closely with a Team Member to improve the quality of their work, we will have their outgoing communication checked. That is however, to allow the individual to have the support they need to improve. We are sorry you didn’t find the working environment suitable as we do generally have a lot of employees staying with Express for long periods, either going on to progress into Team Leader roles within NCT or into other roles within the wider firm. The team also does socialise outside of work with a number of events being paid for by the company.

3,0

12 mag 2026

New client specialist

Consiglia

Gradimento del CEO

Pronostico commerciale

Vantaggi

Preface - I have only worked in the New Client Team, so can only offer my perspective on NCT. Frankly the best company I have worked for (but the bar is on the ground). Express does foster a good work environment and the people I've worked with have been, for the most part, a delightful bunch. There's honest emphasis on taking care of their employees' wellbeing, they pay a living wage, hard work is recognised and rewarded and anyone struggling is supported. Commission in the pay structure means staff are monetarily rewarded for doing well. Diversity seems to be something they actually care about, rather than just pay lip service to.

Svantaggi

The sickness policy is abysmal, offering 5 days a year of paid sick leave and beyond that unpaid/SSP if entitled to it (compared with my partner's workplace offering 13 weeks full pay and 13 weeks half pay) so if you have any disabilities or chronic health problems, expect to lose pay. Any time off needed for appointments must be made up working overtime, something I have not experienced in any other job. As a result I cannot in good faith recommend working here to anyone with chronic health issues. Working from home is a 50/50 split with everyone expected to still work in the office half the time, despite the fact that the job can be done fully remotely, for seemingly no reason beyond upper management doesn't want people working from home that much.

Risposta di Express Solicitors

thank you for your 3* review and comments about the NCT Department. We are really pleased to hear you are happy working here and enjoy the working environment, this has grown throughout the business to be an open-door policy and we value our staff to make sure everyone is doing okay, we have just ran wellbeing sessions in the business (for example the recent free to attend PT Session & Pilates) to help staff. DEI is important, with regular sessions and active engagement, we want to encourage our staff to have a voice in the firm and show off what matters to them. Thank you for your comments on Sick Pay. We offer private healthcare to all staff with 2 years service and receive really excellent feedback about what a help this is. Working and speaking with colleagues face to face allows for better knowledge sharing, support, and coaching when someone is unsure, and better visibility to make sure everyone is doing okay. It also means that any training needs can be delivered quickly, we are a firm that works at helping injured people. We do think strongly about the pillars of wellbeing.

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Management made me miserable - Recensione dipendente - Dipendente anonimo presso Express Solicitors

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