There is good and bad. - Recensione dipendente - Assistant Manager presso Extra Space Storage

3,0
30 dic 2014
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

This job is not all that hard to do. You need to learn to deal with customers and know how to deal with conflict sometimes. But other then that, the job is not all that bad. You have decent hours and the workplace is pretty casual. You spend 75%-90% of your time in the office, these people who posted reviews about them spending all their time outside must be doing something wrong lol. I spend 80%-95% of my time in the office and I work for one of the best stores in the division. You should know that you will have a lot of downtime sometimes which makes the day go by slow, so if you like to stay busy alot then you will not like it. You have pretty good training and learn alot about the storage business which is cool.

Svantaggi

Fix Omni, people who work for ESS know what I am talking about. There is no reason for a multi-billion dollar company to have such a crappy computer software system. I know ESS makes a few million dollars a month on CPP so use some of that money to fix it. ESS will honeslty update it,and it will make it worse, (5 and 3 anyone?) I do not like how ESS sells its storage insurance either(CPP), they basically imply that we should tell potential customers that it is mandatory. They never say that out right, but its what they really mean, and its pretty obvious. The salary could be better, either make the incentive bonus better or raise the hourly rate. Also about 75% of the last 20 or so reviews on Glassdoor are fake for ESS. They might respond to me saying that real employees are posting these, and that very well be true. But most likely a District Manger or someone is pressuring lower employees to wright a "good" review.

Esplora altre recensioni su Extra Space Storage

5,0
20 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great benefits Work life balance Culture

Svantaggi

More advancement opportunites in SLC versus chicago

3,0
14 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Solid schedule - 40 hours per week, not expected to be there more than that. No one looking over your shoulder constantly (unless you have a new DM, they can't seem to help it) Mostly great people to work with Local, immediate management does care and are helpful.

Svantaggi

Very large rate increases really upset customers and that's just too bad. We are given word to tell them but it just isn't true. Putting more money in stock holder's pockets is the bottom line and it doesn't matter how much anger we have to deal with. You are absolutely expected to sell insurance to every renter. However, you must be careful because you aren't "insurance salesmen". You get a ding when you don't sell it. We are encouraged to use evasive language and rush through it so the renter thinks it's required without quite saying so. You would think this large of a corporation would have handymen available but it is so, so difficult to get the smallest repair done due to getting bids from vendors, turning them in, reminding the person you turned them in to what needs done maybe getting approval, then scheduling. By that time lights (or whatever) have been out for a month or 2. Benefits are very expensive and cover so little.

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