Do not work here!! - Recensione dipendente - Live On Site- Store Manager presso Extra Space Storage

1,0
31 mag 2023
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Very hard to get fired and gives you lots of chances to fail before they pull the plug. Gives you an allowance for shirts and shoes every year. Yearly percentage bonus based off performance but very skewed so a 50/50.

Svantaggi

This would be a no star if i could make it that but I can’t. Toxic work environment. Corporate doesn’t care about field level employees at all. You will work way more than you have too especially if you live on site. They don’t pay very well, corporate keeps all the money even though they don’t do anything except send emails out. For the pay, which is not good at all, you’re required to run a million dollar business every year and know everything about it. If you start to hit your bonus goal they cap you off and lower the payout, when it should be the other way around. You have a ton of metrics to hit for sales and for your store and they’re almost impossible to hit altogether. Corporate really has no idea how to run the sales process but yet require the field employees to know it better than your children. Corporate has zero respect for field level employees. They expect you to deal with rate increases and upset customers when you had nothing to do with it in the first place and then it’s the field level employees fault for not keeping them as a customer or if they leave a bad review when again we had nothing to do with the issue. Company doesn’t value its employees and doesn’t care about screwing people over, the most unethical company you will come across, they don’t care about customers and employees. If Extra Space can screw over a customer and find a loop hole then bet your butt they will find a way. You also only get 3 paid days off throughout the year. Banks are off employees should be off Also don’t expect to move up unless you want to work here for no pay for 15-20 years and maybeeee and I mean maybeeee have a shot to get an interview but the average response is that you don’t have enough experience and then they hire a 21 year old fresh out of college with no experience and no clue how to do anything. 15-17 bucks an hour isn’t worth the stress and headache that this job will put you through. Better be ready to have those knee pads ready if you want to get anywhere in this company, if you catch my drift. Also benefits package is outrageous for a field employee. If you opt into it as a field level employee, it will be roughly 1/3 your pay or more and that’s if your single, have a family then cut your paycheck in half and some.

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5,0
20 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great benefits Work life balance Culture

Svantaggi

More advancement opportunites in SLC versus chicago

3,0
14 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Solid schedule - 40 hours per week, not expected to be there more than that. No one looking over your shoulder constantly (unless you have a new DM, they can't seem to help it) Mostly great people to work with Local, immediate management does care and are helpful.

Svantaggi

Very large rate increases really upset customers and that's just too bad. We are given word to tell them but it just isn't true. Putting more money in stock holder's pockets is the bottom line and it doesn't matter how much anger we have to deal with. You are absolutely expected to sell insurance to every renter. However, you must be careful because you aren't "insurance salesmen". You get a ding when you don't sell it. We are encouraged to use evasive language and rush through it so the renter thinks it's required without quite saying so. You would think this large of a corporation would have handymen available but it is so, so difficult to get the smallest repair done due to getting bids from vendors, turning them in, reminding the person you turned them in to what needs done maybe getting approval, then scheduling. By that time lights (or whatever) have been out for a month or 2. Benefits are very expensive and cover so little.

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