Constant turn over - Recensione dipendente - Customer Success Manager presso ExtraHop Networks

Great product and very friendly managers

No cons- great team and company to work with

Great Technology in a tiny market space

The company appears to be heavily influenced by a typical private-equity / venture-capital operating model, with operating partners frequently being placed into executive leadership positions. From an employee's perspective, this has created a lack of continuity and strategic consistency. The organization has seen three CEOs within three years, making it difficult to establish a stable long-term direction. From a sales leadership perspective, the challenge is compounded by the highly competitive and crowded NDR market. Large, transformational deals are relatively infrequent, making it difficult to build a predictable and sustainable pipeline capable of consistently supporting aggressive growth targets. My experience with local management was equally disappointing. There appeared to be an uneven application of accountability standards, with some individuals receiving protection despite underperformance, while stronger contributors were left unsupported. This created a difficult culture and negatively impacted morale, collaboration, and retention.