Unforutnately Low Ratings Paint The More Accurate Picture - Recensione dipendente - Customer Support presso Exxact

2,0
3 gen 2025
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

-Aside from management most of the employees are friendly and helpful. Having good coworkers was the primary reason I did not leave the company sooner. -Opportunity to learn new skills exists but you have to be very proactive about seizing it as there is no system in place to support career growth.

Svantaggi

-Unfortunately the lower score reviews paint a more accurate picture of the company's overall situation and management. -Due to lack of a proper performance review structure pay raises are rare, small, and often include significantly increased work responsibilities. Never saw an increase in other benefits such as vacation days even after years. -Management has a significant lack of experience due to being comprised of the founder's family rather than skilled personnel hired based on merit. This is a large contributor to many of the other issues listed in this and other reviews. -Management promoted a culture making sure the blame for a failure of the business did not fall on you slowing down process assessment and improvement. This issue was improving slightly at the tail end of my time with the company. -Management decisions were often emotionally driven and erratic. Prominent examples were the multiple instances of the firing of staff as scapegoats after the negative consequences of management's poor decisions set in. This led to significant brain drain and increased workload for those left in impacted departments and the churn prevented development of skilled individuals tailored to the company's needs. -Management had a habit of insinuating employees were expendable and easy to replace. One particular leader often spoke about how much better he could do the jobs of those he oversaw even going so far as to accuse them of laziness and intentionally working in a manner in order to avoid as much work as possible. -The sales department was prioritized above all others. Any department not seen as bringing in money was treated very differently by management. -Lack of stability in processes. Constant changes, sometimes going back to practices that were ended at management's instruction years ago, at management's demand led to lack of strong best practices being developed. Towards the end of my time at the company a process improvement system was employed to mixed results and many processes in a seemingly constant state of flux did appear to be getting stabler.

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5,0
17 lug 2025
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Friendly coworkers Great work environment

Svantaggi

Nothing bad about this company

2,0
19 gen 2026
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

This place can be great at times, most co-workers are great and understand it's not an easy place to work. Pay is ok, however read cons. You can learn a lot,

Svantaggi

management/owners are toxic, blame every issue on the employees and openly belittle them. Expect things without explaining them correctly. Try to pit employees against other managers to get their way. Actively try not to follow through with promises related to pay/positions. Some non-owner employees are also toxic and on a power trip, steal ideas and push people around instead of training or resolving issues. Kind of company where there's daily water cooler venting conversations about how employees are being treated.

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