Not a healthy "leadership" environment - Recensione dipendente - Dipendente anonimo presso Eystudios

Thank you for your response about your time here at EYStudios. We always hate hearing about a past employee who did not enjoy their time with the company but are thankful for any feedback given to make this a better workplace. I do want to take a couple of moments to respond to some of your points to make sure that anyone who views our Glassdoor page can see the 360 view. We do feel like we have some great employees that make working at EYStudios a much better place. We are a small agency that does great things thus it allows a lot of movement into positions that our employees may be more passionate about. I disagree with the assessment that we place individuals in any position because of employee churn or turnover. I believe that this does an ultimate injustice to that employee because they may be in a position that they are not prepared for or that they do not have passion for. To your point on time off, it is true that we offer unlimited PTO after two years of employment, but generally after a 90-day initial period I try to be flexible with individuals needs when it comes to their time off. I know that my employees work very hard Monday – Friday, and even sometimes on the weekend (agency life), so I try not to nickel and dime any one’s PTO whether they have been with the company for two years or not. Lastly, I do agree that you will learn how to manage clients, but I don’t fully agree that this is because expectations are not set. I believe it is a team effort, from top to bottom, to set expectations for our clients. As it stands right now, we have some great Account Managers who do excellent in setting client expectations with the assistance of our Business Development department. This is always something that can get better and we are constantly striving to have a better model to eliminate surprises for the internal team and our clients. On to your cons. It is my utmost goal to strive for 40-hour work weeks and minimize the 50+ hour work weeks. With that being said, this company is an agency, and I believe that that some long work weeks are expected in the Agency world. This is something during the interview process that I never duck around and would not want anyone accepting a position with EYStudios that thought it was going to be 40 hours a week, 52 weeks a year. To clarify your comments about the phone, no personal numbers are given out to clients. Not every developer is given a phone, only the developer on call for the week. Clients should only be calling for an emergency issue outside of hours of operations, not to discuss how their business is going. Regarding Project Management, I do agree that this is an area that we can always continue to get better with. In recent months we have invested more in staff and in process to make this a better run part of our company. I believe that we have come a long way and will continue to make this a focus. To your comment about 2 weeks’ notice, I believe that this is a standard policy across the professional spectrum. Even with that being the standard, I can only think of a small amount of times (maybe 2 or 3) where time off has been denied under a short period of time. This usually has something to do with an event that is already on the calendar or being short staffed because of prior time off request. As a recent first-time father, I certainly understand that things can come up on short notice. Because of the anonymous nature of your review, it is hard for me to have a real discussion on the reasoning behind your point of clients going over your head and if it is fair to make. What I can say is that if our employee is in the right and can be backed up by documentation I will always stand up for the employee. If they are not in the right and couldn’t work with the client to provide the service that is expected at EYStudios I am not sure what other alternatives there could be outside of coaching the employee. I can wholeheartedly say that our employees are always in mind when decisions are made. I would never want to make a decision at the detriment of our team or culture. The one thing that I would ask is to realize that as individuals we can all look at our small corner of the world to see how a decision affects us personally but be blinded to the greater good for everybody. One of the hardest jobs that I have is to not make decisions in a vacuum but rather try to make them for the betterment of each of my team members' professional development. I know that each decision I make is not perfect, but I promise that it is not for lack of looking at the whole company and trying to move it forward. Thank you for your time to write this review. I really wish that we could have done a better job at assisting with some of your points while you were here. I take each employee’s recommendations very seriously and will be sure not to let these go to waste. Jay Brimberry COO