Poor Exective and Project Management - Recensione dipendente - Client Services Supervisor presso F&I Express

1,0
12 feb 2021
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

It's a job with decent benefits. Nothing else really stands out about this place.

Svantaggi

Every project in this company is poorly managed, leaving the departments understaffed, underprepared, and forced to work a miracle in order to meet ridiculous and impossible commitments/promises made to clients. The clients always end up disappointed/upset resulting in fires always having to be put out. It's no surprise that they continue to lose major clients every single year. When it comes to answering to executive leadership on what went wrong, paired with the loss of business and poor performance, The directors look for every reason to deflect blame and throw front line workers and supervisors who dedicate all of their time and effort to get the job done under the bus in order to protect themselves. They constantly hire "engineers" yet nothing gets improved, updated, or fixed. There is no creativity or innovation. Nothing but comical and nonsensical manual procedures to complete simple tasks such as reporting or data analysis. Their product is flawed, broken, and nobody seems to care to fix it. Any recommendation or proposed improvement to their product ends up being shoved aside because there "aren't enough resources" to get anything updated or fixed. 90% of executive management are full of clueless opportunists who aren't qualified to do the job they are hired to do. They are clueless opportunists who are only there to collect a paycheck.

Esplora altre recensioni su F&I Express

5,0
10 apr 2023
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great Pay Great Opportunity for Advancement Fair Leadership Excellent Training Promotes From Within

Svantaggi

None to mention other than the occasional long hours, but that is to be expected with the role

2,0
6 mar 2018
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The team I worked with on a day to day basis was stellar. The Support, Development and Product departments are the hardest working teams there and the work that those departments did together was amazingly cohesive and collaborative.

Svantaggi

Executive management repeatedly made promises to current and potential clients without consulting other departments or teams. This caused unrealistic project timelines both internally and externally. Executive management would force development to re-prioritize their work on a weekly basis causing further delays on projects that had previously been a priority. Support and Product spent a large chunk of their time putting out fires with angry clients because of the delays caused by unrealistic promises and time frames by management & sales, severe under-staffing in multiple departments and a lack of communication from the top down. The company seems to be more focused on how they are perceived by clients than the quality of the work they do for clients. Awards > Product Quality. Example: employees were "encouraged" to vote for the company in a Best Places to Work poll as well as push clients to vote for the company in an industry award poll. After reading this review, I wouldn't be surprised if they "encourage" employees to review the company here to improve their rating. Much like other companies, they have copious amounts of meetings that accomplish little to nothing but taking up people's time. When asking a question in a meeting, expect to get interrupted halfway through your answer or cut off completely. CEO is a micro-manager which gives the impression he doesn't trust the managers he has appointed.

1
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Risposta di F&I Express
8y
At F&I Express we strive to provide a healthy, supportive work environment. • The Best Place to Work in DFW required us to give the emails to all employees. We encouraged people to respond but we did not tell them how to answer. We ended up being a finalist. • The Dealers Choice Awards for F&I Technology is voted on by our customers. The people sponsoring the award tell all companies to get dealers to vote. We sent a link to our Dealers encouraging them to vote. The dealers complete the surveys on their own. We did win the award as the Top Provider of F&I Technology. • Key components of our Culture at F&I Express are communication, collaboration, and transparency - which requires people to meet. The various teams have Agile Stand-Ups for 15 minutes each day and everyone gathers for the 10-minute Daily Huddle. The Daily Huddle is an important part of our Culture where we review key company metrics, recognize employees and make general announcements. • F&I Express has tripled the employee count over the past 14 months. Our customers are a priority at F&I Express. As we grow, we continue to evolve. The meetings are needed to improve and modify our software to stay ahead of the curve.
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