Great Perks, but be prepared to time your bathroom breaks! - Recensione dipendente - Customer Service Representative presso FARFETCH

2,0
26 feb 2023
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The perks at Farfetch are amazing! Even working in CS, we got 30% off most if not all FF items, 50% on Browns Fashion (excl. bottega, ysl, and others who were 30%). There is a $50/month wellness pay which means they pay for you to do something like get a manicure, go to the gym, etc. You get your bday off (you can choose any day within that 1 week period ish), there is health care and dental after 3 months, and a gift card after 3 months). The training is the best part and the trainer is 10/10 - their whole vibe is great when you start together with lots of other people (from it to top management it was great!). They do lots of team bonding and there is alcohol served in their offices on some fridays, sometimes there’s free lunch (I would say it was maybe 2 x month?) and they have an amazing location.

Svantaggi

Micromanagement is insane here. Your whole day is laid out (which is okay) but changes from day to day. You never get the same hours as before and your 10-minute breaks are planned. If you have to step away from your desk for a minute you have to send an emoji in the slack to let people know, you get points based on how often you answer the phone/your efficiency - not how well you treat customers. Have an accommodation you need? You’ll likely be waiting on approval for a long time and you won’t get anything accommodated in the meantime. If you don’t adhere to your schedule and plan for the day 100% perfect - be prepared to explain that to your supervisor and the adherence management team.

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Risposta di FARFETCH
3y
Thank you for taking the time to provide us with your feedback. We are pleased to see your positive comments about our culture and benefits, which we are very proud of. We want to emphasize that we value our employees and their contributions. We strive to create an environment where everyone feels empowered to do their best work, and we want to ensure that our management style supports this. We're sorry to hear that this was not your experience with us. We will take your comments into consideration to keep improving in all areas.

Esplora altre recensioni su FARFETCH

5,0
8 gen 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Amazing culture, managers, trainings, salary increases, and benefits.

Svantaggi

Constant layoffs, rough customers at time, but nothing much more.

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Risposta di FARFETCH
5mo
About your constructive comments, we appreciate them, and we will consider them. Let’s continue building the future of Farfetch, together.
3,0
27 apr 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The people and company culture used to be great.

Svantaggi

Company was sold and everything went down hill. No room for growth.

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