STRESS, Everyone is spread too thin because management took the numbers from the BEST OF THE BEST and now demand those numbers from everyone. Imagine the speed and accuracy you saw from the very best person you've ever worked with and how impressive it was that they could do what they did, then imagine your company decided that everyone should be performing on that inhuman level (including new people or people with problematic clients that take up a significant portion of their time). Also, you will be blamed for your numbers being low if their system goes down for maintenance or runs slow.... and it will run slow. At least one platform is always running at turtle speed and you will be in trouble if you're on that platform.